Delivery & Order
When will I receive my order?
Processing your order, manufacturing the products and delivering them takes our team 10 to 15 working days on average. We do everything we can to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.
Your order is a gift and you are worried about not receiving it on time? No problem ! Contact our Customer Service who will be happy to send you by email a “gift voucher” to print and give to the recipient while waiting for the order to arrive. (Gift voucher without monetary value.)
How can I track my package ?
You can follow the progress of your order by clicking on the following link: Parcel Tracking
How much is shipping ?
There is no minimum quantity required per order and our standard delivery is free (excluding overseas territories). We deliver our products worldwide.
My order is not complete
If your order includes several items, they may be sent separately, depending on available stocks and shipping warehouses. Don't worry, the rest of your order will arrive shortly.
I did not receive my order
A problem with the Post Office? Lost, broken, destroyed package?
With our secure delivery , Goku Shop® takes care of disputes for you. Customer satisfaction is our priority. We don't blame the carrier by letting you "deal with it". We assume full responsibility by immediately sending you a new package at our expense .
Do not hesitate to contact us using our contact form: our team will do its utmost to meet your expectations.
Overseas France (DOM-TOM)
Deliveries to overseas France (DOM-TOM) are generally longer (up to 2 months from the day of the order). An additional cost for delivery will be requested for the following countries:
- The meeting
- New Caledonia
- Saint Pierre and Miquelon
- Wallis and futuna
- French Polynesia
Cancellation & Return
Can I modify my order?
Unfortunately, once an order is placed, it is no longer possible to make changes.
Can I cancel my order?
Unfortunately, once an order is placed, it is not possible to cancel it. However, each customer has 14 days after receipt to make a return.
What is the Satisfied or Refunded Guarantee?
If you don't like your order or you have changed your mind, we offer you 14 days to return it after receipt! It's simple: either you are satisfied with your order, or you make a return and receive a refund!
I would like to return an item
→ Each customer who wishes to return their order has 14 days from the date of receipt of the order to make a return.
For this, the customer is required to submit a request to us via the contact form, indicating the order number.
→ If an item presents a manufacturing defect or non-conformity, it is imperative to contact us within 48 hours of receipt of the order. Beyond this period, the order is deemed to be compliant.
Detailed return policy:
If the buyer changes his mind and wishes to obtain a refund for his order, he has 14 days from the date of receipt of his order to send his return request to Customer Service, via the contact form. If the 14-day period normally expires on a Saturday, Sunday or public holiday, it is extended until the first following working day.
If an item happens to be defective, the buyer has 48 hours after receipt of their order to contact Customer Service. In such a situation, the buyer must send proof of the defect(s) by email (description and photos attached) to Customer Service first via the "Contact Us" contact form.
If the buyer has benefited from an item offered for his order, whatever the reason, such as a lost and undelivered package, abnormal delivery delay, special offer or donation, and he wishes to make a return of part of the said order or the whole, then the buyer must also return the item which was offered to him.
In the event of a return, Goku Shop® is required to reimburse the sums paid by the customer, with the exception of return costs. Shipping costs (return costs) are the responsibility of the buyer and are not refundable. It will therefore be the customer's responsibility to pay their own shipping costs to return their item to our manufacturing center in Asia, to the return address which will be communicated to the buyer by Customer Service. Any shipping costs such as for secure delivery are not refundable.
The refund of the order is due within a maximum period of 10 working days from the date of receipt of the returned package(s).
This policy applies to any item sold on the Goku Shop® website with the exception of personalized items. Personalized items cannot be returned.
Exchanges are not accepted.
My clothes are too small
All our textiles are accompanied by a size guide allowing. Our team took care to measure each item and add the corresponding comment in each description. From then on, the buyer assumes full responsibility for products that are too small/large. However, we know that purchasing such an item can cause great frustration.
Do not hesitate to contact our team via the contact form.
What payment methods do you accept?
Your security, our priority: our site only offers secure and guaranteed safe payment methods.
We accept :
Your bank details or credit card information will not be communicated to us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.
Is my information secure?
The "HTTPS" present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on merchant sites. As e-retailers, we are aware that the use of SSL is becoming essential these days. This is the best way to protect your data and protect yourself against any hackers or identity theft.
Visually, the SSL certificate is represented by a padlock which appears in the URL bar of the web browser. It is also represented by an “s” which means “secure” and which is added to the “http” protocol on the website in the address bar.
Can I combine my discount codes?
No. Except in exceptional cases, we only accept one and only one reduction code per order.
I received an import tax
Goku Shop® ships its products worldwide legally. However, buyer is responsible for their country's import taxes, we take no responsibility.
If you would like to place a bulk order, do not hesitate to send us a message via our contact form. Our team will be happy to provide you with information on this subject.
→ To track your order, click here: TRACK MY ORDER
→ You did not receive the correct product? Did you notice a defect? Send us a photo of the product in question, accompanied by your order number to firstname.lastname@example.org
→ Your order is a gift and you are afraid of not receiving it on time? Contact our team, via this form, who will send you a gift voucher to print and give while waiting for your order to arrive.
→ For any other request, we invite you to contact us via this form exclusively . A member of our team will respond to you within 72 hours (Monday to Friday, 10:00 a.m. - 4:00 p.m.).
Goku Shop, 9 Chemin du Levant, 01210 Ferney-Voltaire, France
07 80 98 94 24